CONTACT INFORMATION REVIEWS & MORE DATA

Mercy Retirement and Care Center

Date Updated: January 01, 2025
CMS Overall 5-Star Rating:
Address: 3431 FOOTHILL BLVD.
OAKLAND CA 94601 Map
Phone: 510-534-8540
Website: Click Here
Medicare Provider Number: 555189
Participating in Medicare Since: January 17, 1985
No. of Certified Beds: 59
No. of Residents: N/A
Occupancy: N/A
Amount Fined: $80,266.40
Complaints Filed: 1
Accepts: Medicare and Medicaid

About Mercy Retirement and Care Center

Mercy Retirement And Care Center, located in OAKLAND, CA, is a non-profit organization that accepts Medicare and Medicaid. It is part of a continuing care retirement community. It is not located in a hospital. Mercy Retirement And Care Center offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.

Mercy Retirement and Care Center is ranked #36 out of 64 facilities within a 10 mile radius and #70 out of 148 facilities within a 25 mile radius. See Ranking Report
Review Specific City Measures
CMS 5-Star Overall Rating is (4 out of 5):
Current Trend: Worsening
Total Nursing Hours Spent Per Resident Per Day: 4.25
(The national average is 3.85 )
The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 19.39% .
There is no indication of abuse occuring at Mercy Retirement and Care Center. (CMS flags facilities where abuse has either happened or is very likely.)

Mercy Retirement and Care Center Owner & Operator Information

Business Entity Name:

MERCY RETIREMENT AND CARE CENTER

Owners:

ELDER CARE ALLIANCE (DIRECT- 100%)

Managers and Directors:

MARJORIE BALLEY (CORPORATE OFFICER)
RAELYNNE BENHAM-DWYER (MANAGING EMPLOYEE)
ROBIN EVITTS (CORPORATE OFFICER)
NICOLE FOREMAN (MANAGING EMPLOYEE)
ADRIENE IVERSON (CORPORATE OFFICER)
RAHUL JOGLEKAR (CORPORATE DIRECTOR)
LYNN KATZMANN (CORPORATE DIRECTOR)
MARK KRUEGER (MANAGING EMPLOYEE)
BLAINE LYONS (MANAGING EMPLOYEE)
GERALDINE MCGRATH (CORPORATE DIRECTOR)
NOREEN MEGINNESS (CORPORATE DIRECTOR)
MICHAEL TELLEEN (CORPORATE DIRECTOR)
CHRISTINE WHELAN (CORPORATE DIRECTOR)

Mercy Retirement and Care Center Ratings and Inspection Scores

Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.

Ratings

Overall Rating	4:
Health Inspection Rating	4:
Quality Rating	3:
Staffing Rating	3:

Inspection Scores

Cycle 1 Score (as of June 09, 2023)	88
Cycle 2 Score (as of February 06, 2020)	36
Cycle 3 Score (as of December 13, 2018)	20
Weighted All Cycles Score	59

Complaints by Residents

This table shows complaints filed by residents in Mercy Retirement and Care Center:

Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.	10/04/2023

Nursing Hours Spent Per Patient

CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.

The nursing staff of Mercy Retirement and Care Center spends MORE time on average with its residents than the state average for total nursing hours spent per resident and MORE time than the national average for total nursing hours spent per resident.

Type	Facility	State / National Avg
Registered Nurse (RN)
Hours	0.71	0.60 / 0.67
Case Mix	0.62	0.73 / 0.66
Adjusted	0.77	NA / NA
Licensed Practical Nurse (LPN)
Hours	0.82	1.22 / 0.87
Case Mix	0.80	NA / NA
Adjusted	0.88	NA / NA
Certified Nursing Assistants (CNA)
Hours	2.71	2.60 / 2.31
Case Mix	2.14	NA / NA
Adjusted	2.91	NA / NA
Total Licensed Staff
Hours	1.54	1.82 / 1.53
Physical Therapist (PT)
Hours	0.09	0.09 / 0.07
Total Nursing Hours Spent per Resident on Average
Hours	4.25	4.42 / 3.85
Case Mix	3.56	4.20 / 3.83
Adjusted	4.56	NA / NA

Quality Measures

Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.

Desc.	Perc./ State Avg. / Comparison
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521) This measure is considered when computing the 5-Star Overall Rating	19.4% / 23.8% Better
Percentage of short-stay residents who had an outpatient emergency department visit (qm522) This measure is considered when computing the 5-Star Overall Rating	24.5% / 11.4% Worse
Number of hospitalizations per 1000 long-stay resident days (qm551) This measure is considered when computing the 5-Star Overall Rating	2.5% / 2.2% Worse
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552) This measure is considered when computing the 5-Star Overall Rating	3.0% / 1.5% Worse
Percentage of long-stay residents whose need for help with daily activities has increased (qm401)	25.3% / 13.0% Worse
Percentage of long-stay residents who lose too much weight (qm404)	2.7% / 4.7% Better
Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406)	0.0% / 1.3% Better
Percentage of long-stay residents with a urinary tract infection (qm407)	1.2% / 1.4% Better
Percentage of long-stay residents who have depressive symptoms (qm408)	0.0% / 6.3% Better
Percentage of long-stay residents who were physically restrained (qm409)	0.0% / 0.3% Better
Percentage of long-stay residents experiencing one or more falls with major injury (qm410)	2.9% / 1.7% Worse
Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415)	100.0% / 98.4% Better
Percentage of long-stay residents who received an antipsychotic medication (qm419)	8.8% / 11.0% Better
Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430)	84.0% / 94.3% Worse
Percentage of short-stay residents who newly received an antipsychotic medication (qm434)	0.9% / 1.5% Better
Percentage of long-stay residents whose ability to walk independently worsened (qm451)	50.1% / NA
Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452)	18.1% / 13.6% Worse
Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454)	97.7% / 98.3% Worse
Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472)	93.5% / 92.6% Better
Percentage of long-stay residents with pressure ulcers (qm479)	10.8% / NA
Percentage of long-stay residents with new or worsened bowel or bladder incontinence (qm480)	29.9% / NA

Hospitals Near Mercy Retirement and Care Center

Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Mercy Retirement and Care Center.

Mercy Retirement and Care Center is near several hospitals, each with its own rating based on overall performance:

Hospital	5-Star Overall Rating
HIGHLAND HOSPITAL 1411 EAST 31ST STREET OAKLAND, CA 94602	1
AHMC SETON MEDICAL CENTER 1900 SULLIVAN AVENUE DALY CITY, CA 94015	1
KAISER FOUNDATION HOSPITAL - WALNUT CREEK 1425 S MAIN STREET WALNUT CREEK, CA 94596	2
ZUCKERBERG SAN FRANCISCO GENERAL HOSP & TRAUMA CTR 1001 POTRERO AVENUE SAN FRANCISCO, CA 94110	2
ST ROSE HOSPITAL 27200 CALAROGA AVE HAYWARD, CA 94545	2
WASHINGTON HOSPITAL 2000 MOWRY AVE FREMONT, CA 94538	3
SUTTER DELTA MEDICAL CENTER 3901 LONE TREE WAY ANTIOCH, CA 94509	3
KAISER FOUNDATION HOSPITAL - OAKLAND/RICHMOND 275 WEST MACARTHUR BOULEVARD OAKLAND, CA 94611	3
KAISER FOUNDATION HOSPITAL - SAN LEANDRO 2500 MERCED STREET SAN LEANDRO, CA 94577	3
KAISER FOUNDATION HOSPITAL - FREMONT 39400 PASEO PADRE PKWY FREMONT, CA 94538	3
ST MARY'S MEDICAL CENTER 450 STANYAN ST SAN FRANCISCO, CA 94117	3
SAN MATEO MEDICAL CENTER 222 W 39TH AVE SAN MATEO, CA 94403	3
JOHN MUIR MEDICAL CENTER - WALNUT CREEK CAMPUS 1601 YGNACIO VALLEY RD WALNUT CREEK, CA 94598	3
KAISER FOUNDATION HOSPITAL AND REHAB CENTER 975 SERENO DR VALLEJO, CA 94589	3
SAN RAMON REGIONAL MEDICAL CENTER 6001 NORRIS CANYON ROAD SAN RAMON, CA 94583	3
SAN FRANCISCO VA MEDICAL CENTER 4150 CLEMENT STREET SAN FRANCISCO, CA 94121	3
CHINESE HOSPITAL 845 JACKSON ST SAN FRANCISCO, CA 94133	3
CONTRA COSTA REGIONAL MEDICAL CENTER 2500 ALHAMBRA AVENUE MARTINEZ, CA 94553	3
SAINT FRANCIS MEMORIAL HOSPITAL 900 HYDE ST SAN FRANCISCO, CA 94109	3
ALTA BATES SUMMIT MEDICAL CENTER 350 HAWTHORNE AVENUE OAKLAND, CA 94609	4

Ratings History for Mercy Retirement and Care Center

Medical Professionals Associated with Mercy Retirement and Care Center

These are the doctors who are affiliated with Mercy Retirement and Care Center. The data is from the most recent period. Historical data is not available.

SAMIR SAIRAM ( FAMILY PRACTICE - SUTTER BAY MEDICAL FOUNDATION )
AMANZOOPINDER SAMRAO ( DERMATOLOGY - SNF SPECIALISTS MEDICAL CORPORATION )

Local Nursing Homes

When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.

The data is based on the dataset as of January 01, 2025.

Name	Health Inspection Score / Overall Rating
Morton Bakar Center (HAYWARD, CA)	9.333 / 5:
Washington Center (SAN LEANDRO, CA)	12 / 5:
Pacifica Nursing and Rehabilitation Center (PACIFICA, CA)	13.333 / 5:
California Pacific Medical Ctr- Davies Campus Hosp (SAN FRANCISCO, CA)	16.667 / 5:
Marina Garden Nursing Center (ALAMEDA, CA)	17.333 / 5:
Bay Area Healthcare Center (OAKLAND, CA)	17.333 / 5:
Greenridge Post Acute (EL SOBRANTE, CA)	20 / 5:
Pleasant Hill Post Acute (PLEASANT HILL, CA)	20.667 / 5:
Garfield Neurobehavioral Center (OAKLAND, CA)	22.667 / 5:
Alameda Hospital D/p Snf (ALAMEDA, CA)	23.333 / 5:
Piedmont Gardens Health Facility (OAKLAND, CA)	23.333 / 5:
Orinda Care Center, LLC (ORINDA, CA)	23.333 / 4:
St Anthony Care Center (HAYWARD, CA)	25.333 / 5:
Excell Health Care Center (OAKLAND, CA)	25.333 / 5:
Crestwood Treatment Center (FREMONT, CA)	26 / 5:
St Francis Healthcare Center (HAYWARD, CA)	26 / 5:
Baywood Court Health Center (CASTRO VALLEY, CA)	26.667 / 5:
San Francisco Towers (SAN FRANCISCO, CA)	27.333 / 5:
The Reutlinger Community (DANVILLE, CA)	27.333 / 5:
The Avenues Transitional Care Center (SAN FRANCISCO, CA)	28 / 5:
The Tamalpais (GREENBRAE, CA)	29.333 / 5:
All Saint's Subacute and Transitional Care (SAN LEANDRO, CA)	30 / 5:
Alameda County Medical Center D/p Snf (SAN LEANDRO, CA)	31.333 / 5:
Medical Hill Healthcare Center (OAKLAND, CA)	31.333 / 5:
Hayes Convalescent Hospital (SAN FRANCISCO, CA)	32 / 5:
We Care Skilled Nursing Facility (HAYWARD, CA)	32.667 / 5:
Legacy Post Acute Care (MARTINEZ, CA)	34 / 5:
Canyon Creek Post-Acute (CASTRO VALLEY, CA)	34.667 / 5:
Fruitvale Healthcare Center (OAKLAND, CA)	34.667 / 5:
Masonic Home (UNION CITY, CA)	36 / 4:
Linda Mar Care Center (PACIFICA, CA)	38.667 / 5:
Diablo Valley Post Acute (CONCORD, CA)	38.667 / 4:
Bayberry Skilled Nursing and Healthcare Center (CONCORD, CA)	38.667 / 5:
Pleasanton Nursing and Rehabilitation Center (PLEASANTON, CA)	39.333 / 4:
Crestwood Manor - Fremont (FREMONT, CA)	40 / 5:
Niles Canyon Post Acute (FREMONT, CA)	40 / 5:
Springs Road Healthcare (VALLEJO, CA)	40.667 / 4:
Vi at Palo Alto (PALO ALTO, CA)	41.333 / 5:
Bellaken Skilled Nursing Center (OAKLAND, CA)	41.333 / 4:
The Vineyards Healthcare Center (LIVERMORE, CA)	42 / 4:
La Casa Via Transitional Care Center (WALNUT CREEK, CA)	42 / 5:
St Paul's Towers (OAKLAND, CA)	42.667 / 4:
Creekview Skilled Nursing (PLEASANTON, CA)	43.333 / 4:
Brookside Skilled Nursing Hospital (SAN MATEO, CA)	44.667 / 5:
Zuckerberg San Francisco General Hosp and Trauma Snf (SAN FRANCISCO, CA)	44.667 / 4:
Lawton Skilled Nursing and Rehabilitation Center (SAN FRANCISCO, CA)	44.667 / 5:
Redwood Healthcare Center LLC (OAKLAND, CA)	44.667 / 5:
Fremont Healthcare Center (FREMONT, CA)	45.333 / 4:
Danville Post-Acute Rehab (DANVILLE, CA)	45.333 / 5:
San Leandro Healthcare Center (SAN LEANDRO, CA)	46.667 / 4:
St. Anne's Home (SAN FRANCISCO, CA)	46.667 / 4:
Mcclure Post Acute (OAKLAND, CA)	46.667 / 5:
Elmwood Care Center (BERKELEY, CA)	46.667 / 5:
Bay Marina Post Acute (OAKLAND, CA)	47.333 / 4:
Chaparral House (BERKELEY, CA)	48 / 5:
Shields Nursing Center (EL CERRITO, CA)	49.333 / 4:
All Saint's Maubert (SAN LEANDRO, CA)	50 / 3:
Sequoias San Francisco Convalescent Hospital (SAN FRANCISCO, CA)	50 / 4:
Moraga Post Acute (MORAGA, CA)	50.667 / 5:
Creekside Healthcare Center (SAN PABLO, CA)	51.333 / 5:
Richmond Post Acute Care (RICHMOND, CA)	53.333 / 5:
Lake Merritt Healthcare Center LLC (OAKLAND, CA)	56 / 4:
Kyakameena Care Center (BERKELEY, CA)	56 / 4:
Rossmoor Post Acute (WALNUT CREEK, CA)	56 / 4:
San Bruno Skilled Nursing (SAN BRUNO, CA)	56.667 / 5:
Bancroft Healthcare Center (SAN LEANDRO, CA)	57.333 / 3:
Windsor Rosewood Care Center (PLEASANT HILL, CA)	57.333 / 4:
Jones Convalescent Hospital (SAN LEANDRO, CA)	58 / 5:
We Care Skilled Nursing - Fremont (FREMONT, CA)	58.667 / 4:
Mercy Retirement and Care Center (OAKLAND, CA)	59.333 / 4:
Webster House (PALO ALTO, CA)	61.333 / 5:
Laguna Honda Hospital and Rehabilitation Ctr D/p Snf (SAN FRANCISCO, CA)	61.6 / 4:
Bethesda Home (HAYWARD, CA)	62 / 3:
Vista Post Acute (HAYWARD, CA)	62 / 4:
Palo Alto Sub-Acute and Rehabilitation Center (PALO ALTO, CA)	63.333 / 5:
Hayward Hills Health Care Center (HAYWARD, CA)	63.333 / 4:
Concord Post Acute (CONCORD, CA)	64 / 4:
Lone Tree Post Acute (ANTIOCH, CA)	64 / 5:
Valley Pointe Nursing and Rehabilitation Center (CASTRO VALLEY, CA)	64.667 / 4:
Delta View Post Acute (ANTIOCH, CA)	64.667 / 5:
Tampico Healthcare Center (WALNUT CREEK, CA)	66.667 / 4:
Stonebrook Healthcare Center (CONCORD, CA)	66.667 / 5:
Stratford Villa Post-Acute (LIVERMORE, CA)	67 / 4:
Oakland Healthcare and Wellness Center (OAKLAND, CA)	67 / 4:
Emmanuel Post Acute Care - Hayward (HAYWARD, CA)	67.333 / 3:
Hayward Healthcare and Wellness Center (HAYWARD, CA)	67.333 / 3:
Sage Post Acute (HAYWARD, CA)	68 / 2:
Mission Valley Post Acute (FREMONT, CA)	69.5 / 4:
Windsor Country Drive Care Center (FREMONT, CA)	70 / 4:
Tice Valley Post Acute (WALNUT CREEK, CA)	70 / 3:
Oakland Heights Nursing and Rehabilitation (OAKLAND, CA)	71.333 / 3:
Windsor Post-Acute Care Center of Hayward (HAYWARD, CA)	72 / 3:
Pacific Heights Transitional Care Center (SAN FRANCISCO, CA)	72.667 / 3:
City View Post Acute (SAN FRANCISCO, CA)	77.333 / 4:
San Rafael Healthcare and Wellness Center, LP (SAN RAFAEL, CA)	77.333 / 3:
Vale Healthcare Center (SAN PABLO, CA)	78.667 / 3:
Laurel Heights Community Care (SAN FRANCISCO, CA)	81.333 / 3:
San Pablo Healthcare and Wellness Center (SAN PABLO, CA)	86.167 / 3:
Driftwood Healthcare Center - Hayward (HAYWARD, CA)	88 / 3:
Walnut Creek Skilled Nursing and Rehabilitation Cent (WALNUT CREEK, CA)	89.333 / 3:
Avondale Villa Post-Acute (LIVERMORE, CA)	90 / 4:
Central Gardens Post Acute (SAN FRANCISCO, CA)	91.333 / 4:
Berkeley Pines Skilled Nursing Center (BERKELEY, CA)	91.333 / 3:
Pittsburg Skilled Nursing Center (PITTSBURG, CA)	93.333 / 2:
Devonshire Oaks Nursing Center (REDWOOD CITY, CA)	94.667 / 5:
Milpitas Care Center (MILPITAS, CA)	99.333 / 3:
Princeton Manor Healthcare Center, LLC (OAKLAND, CA)	99.333 / 3:
Novato Healthcare Center (NOVATO, CA)	100.667 / 2:
Peninsula Post-Acute (BURLINGAME, CA)	102.667 / 2:
Shields Richmond Nursing Center (RICHMOND, CA)	104.667 / 3:
South Marin Health and Wellness Center (GREENBRAE, CA)	109.333 / 3:
Villa Marin (SAN RAFAEL, CA)	109.333 / 4:
Golden Heights Healthcare (DALY CITY, CA)	111.333 / 2:
Heartwood Avenue Healthcare (VALLEJO, CA)	111.333 / 2:
Pine Ridge Care Center (SAN RAFAEL, CA)	112 / 3:
Lake Park Healthcare Center (OAKLAND, CA)	112.333 / 2:
Victorian Post Acute (SAN FRANCISCO, CA)	114 / 3:
Crown Bay Nursing and Rehabilitation Center (ALAMEDA, CA)	114.667 / 2:
Alameda Healthcare and Wellness Center (ALAMEDA, CA)	116 / 2:
Alhambra Post Acute (MARTINEZ, CA)	116 / 2:
San Francisco Post Acute (SAN FRANCISCO, CA)	123.333 / 2:
Good Samaritan Healthcare Center - Hayward (HAYWARD, CA)	124.167 / 2:
Marin Post Acute (SAN RAFAEL, CA)	124.667 / 2:
Smith Ranch Skilled Nursing and Rehabilitation Cente (SAN RAFAEL, CA)	126 / 2:
Willow Pass Healthcare Center (CONCORD, CA)	126.667 / 3:
Diamond Ridge Healthcare Center (PITTSBURG, CA)	128.333 / 3:
Bay View Rehabilitation Hospital, LLC (ALAMEDA, CA)	129.5 / 1:
Jewish Home and Rehab Center D/p Snf (SAN FRANCISCO, CA)	133.333 / 2:
Hayward Gardens Post Acute (HAYWARD, CA)	134.667 / 2:
St John Kronstadt Convalescent Center (CASTRO VALLEY, CA)	140 / 2:
East Bay Post-Acute (CASTRO VALLEY, CA)	146 / 2:
Eden Healthcare Center (HAYWARD, CA)	149 / 1:
San Francisco Health Care (SAN FRANCISCO, CA)	149.5 / 2:
Ashby Care Center (BERKELEY, CA)	150.5 / 1:
The Redwoods, A Community of Seniors (MILL VALLEY, CA)	154 / 3:
Northgate Postacute Care (SAN RAFAEL, CA)	162.167 / 1:
The Rehabilitation Center of Oakland (OAKLAND, CA)	172.333 / 1:
Millbrae Care Center (MILLBRAE, CA)	183.333 / 1:
Belmont Healthcare Center (BELMONT, CA)	187 / 1:
Ahmc Seton Medical Center (DALY CITY, CA)	224 / 1:
Serenethos Care Center, LLC (HAYWARD, CA)	231.667 / 1:
San Mateo Medical Center D/p Snf (SAN MATEO, CA)	240 / 1:
Atherton Park Post-Acute (MENLO PARK, CA)	243.5 / 1:
Professional Post Acute Center (SAN RAFAEL, CA)	254.667 / 1:
Windsor Vallejo Nursing and Rehabilitation Center (VALLEJO, CA)	292.333 / 1:
Golden Pavilion Healthcare (DALY CITY, CA)	294.333 / 1:
Chinese Hospital D/p Snf (SAN FRANCISCO, CA)	/ :
Shadelands Post Acute (WALNUT CREEK, CA)	/ :

Our Analysis

Best and Worst Nursing Homes in OAKLAND, CA

Here is our analysis of the Best Nursing Homes in OAKLAND and Worst Nursing Homes in OAKLAND so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.

Ownership Details for Mercy Retirement and Care Center

A list of all of the registered owners for Mercy Retirement and Care Center. This includes direct and indirect owners and managers.

Noted Deficiencies for Mercy Retirement and Care Center

A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.

Nursing Hours Analysis for Mercy Retirement and Care Center

How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.

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