CONTACT INFORMATION REVIEWS & MORE DATA
Crystal Cove Care Center
- Date Updated: March 01, 2025
- CMS Overall 5-Star Rating:
-
Address: 1445 SUPERIOR AVENUE
NEWPORT BEACH CA 92663 Map - Phone: 949-515-3930
- Website: Click Here
- Medicare Provider Number: 055929
- Participating in Medicare Since: January 01, 1973
- No. of Certified Beds: 96
- No. of Residents: N/A
- Occupancy: N/A
- Amount Fined: $0.00
- Complaints Filed: 17
- Accepts: Medicare and Medicaid
About Crystal Cove Care Center
Crystal Cove Care Center, located in NEWPORT BEACH, CA, is a for-profit organization that accepts Medicare and Medicaid. It is not part of a continuing care retirement community. It is not located in a hospital. Crystal Cove Care Center offers a range of services including skilled nursing, long-term care, short-term rehabilitation, and specialized memory care. The center is equipped with modern amenities and a supportive environment designed to enhance the quality of life for its residents. With a focus on personalized care plans and community engagement.
- Crystal Cove Care Center is ranked #14 out of 24 facilities within a 10 mile radius and #91 out of 185 facilities within a 25 mile radius. See Ranking Report
- Review Specific City Measures
- CMS 5-Star Overall Rating is (3 out of 5):
- Current Trend: Worsening
-
Total Nursing Hours Spent Per Resident Per Day: 3.91
(The national average is 3.85 ) - The percentage of short-stay residents who were re-hospitalized after a nursing home admission is 29.68% .
- There is no indication of abuse occuring at Crystal Cove Care Center. (CMS flags facilities where abuse has either happened or is very likely.)
Crystal Cove Care Center Owner & Operator Information
Business Entity Name:
NORWAY MAPLE HOLDINGS, LLC
Owners:
- MARK HANCOCK (INDIRECT)
- JASON MURRAY (INDIRECT)
- PACS GROUP INC. (INDIRECT)
- PACS HOLDINGS LLC (INDIRECT)
- PROVIDENCE GROUP NH LLC (DIRECT- 100%)
Managers and Directors:
- FREDERICK APT (CORPORATE OFFICER)
- MARK HANCOCK (CORPORATE OFFICER)
- JOSHUA JERGENSEN (CORPORATE OFFICER)
- JOHN MITCHELL (CORPORATE OFFICER)
- JASON MURRAY (CORPORATE OFFICER)
- MATTHEW SISCO (MANAGING EMPLOYEE)
- SALINA WOLF (MANAGING EMPLOYEE)
Crystal Cove Care Center Ratings and Inspection Scores
Centers for Medicare and Medicaid (CMS) regularly inspects every skilled nursing facility. The results of the multi-day inspection is a series of star ratings. The health inspection scores are an absolute value, so you can compare one facility's score directly to another.
Ratings
| Overall Rating | 3: |
| Health Inspection Rating | 2: |
| Quality Rating | 5: |
| Staffing Rating | 2: |
Inspection Scores
| Cycle 1 Score (as of August 21, 2023) | 128 |
| Cycle 2 Score (as of June 08, 2021) | 92 |
| Cycle 3 Score (as of July 31, 2019) | 64 |
| Weighted All Cycles Score | 105 |
Complaints by Residents
This table shows complaints filed by residents in Crystal Cove Care Center:
| Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured. | 08/08/2024 |
| Provide routine and 24-hour emergency dental care for each resident. | 08/08/2024 |
| Provide safe and appropriate respiratory care for a resident when needed. | 12/30/2023 |
| Plan the resident's discharge to meet the resident's goals and needs. | 12/29/2023 |
| Provide appropriate treatment and care according to orders, resident?s preferences and goals. | 12/29/2023 |
| Provide safe, appropriate pain management for a resident who requires such services. | 12/29/2023 |
| Ensure that residents are free from significant medication errors. | 12/29/2023 |
| Provide timely, quality laboratory services/tests to meet the needs of residents. | 12/29/2023 |
| Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards. | 12/29/2023 |
| Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions. | 09/20/2023 |
| Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made. | 04/15/2023 |
| Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident. | 04/15/2023 |
| Provide routine and 24-hour emergency dental care for each resident. | 04/15/2023 |
| Protect each resident from the wrongful use of the resident's belongings or money. | 12/16/2022 |
| Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights. | 09/18/2022 |
| Provide appropriate treatment and care according to orders, resident?s preferences and goals. | 09/18/2022 |
| Let each resident or the resident's legal representative access or purchase copies of all the resident's records. | 06/24/2022 |
Nursing Hours Spent Per Patient
CMS provides detailed information about how long nursing staff spends with residents. This data includes nursing subcategories of Registered Nurse, Licensed Practical Nurse, and non-nursing Certified Nursing Assistants. More hours spend per patient should can indicate a better facility or it could indicate more complicated situations.
The nursing staff of Crystal Cove Care Center spends MORE time on average with its residents than the state average for total nursing hours spent per resident and MORE time than the national average for total nursing hours spent per resident.
| Type | Facility | State / National Avg |
|---|---|---|
| Registered Nurse (RN) | ||
| Hours | 0.37 | 0.60 / 0.67 |
| Case Mix | 0.79 | 0.73 / 0.66 |
| Adjusted | 0.31 | NA / NA |
| Licensed Practical Nurse (LPN) | ||
| Hours | 1.42 | 1.22 / 0.87 |
| Case Mix | 1.03 | NA / NA |
| Adjusted | 1.19 | NA / NA |
| Certified Nursing Assistants (CNA) | ||
| Hours | 2.12 | 2.60 / 2.32 |
| Case Mix | 2.74 | NA / NA |
| Adjusted | 1.78 | NA / NA |
| Total Licensed Staff | ||
| Hours | 1.79 | 1.82 / 1.53 |
| Physical Therapist (PT) | ||
| Hours | 0.17 | 0.09 / 0.07 |
| Total Nursing Hours Spent per Resident on Average | ||
| Hours | 3.91 | 4.43 / 3.85 |
| Case Mix | 4.55 | 4.20 / 3.83 |
| Adjusted | 3.29 | NA / NA |
Quality Measures
Quality measures are based both on patient survey information and on the results of actual claims that are filed with CMS. It is not clear what period is covered in the measures.
| Desc. | Perc./ State Avg. / Comparison |
|---|---|
|
Percentage of short-stay residents who were rehospitalized after a nursing home admission (qm521)
This measure is considered when computing the 5-Star Overall Rating |
29.7%
/
23.8% Worse |
|
Percentage of short-stay residents who had an outpatient emergency department visit (qm522)
This measure is considered when computing the 5-Star Overall Rating |
5.8%
/
11.4% Better |
|
Number of hospitalizations per 1000 long-stay resident days (qm551)
This measure is considered when computing the 5-Star Overall Rating |
1.9%
/
2.2% Better |
|
Number of outpatient emergency department visits per 1000 long-stay resident days (qm552)
This measure is considered when computing the 5-Star Overall Rating |
1.4%
/
1.5% Better |
| Percentage of long-stay residents whose need for help with daily activities has increased (qm401) |
4.3%
/
13.0% Better |
| Percentage of long-stay residents who lose too much weight (qm404) |
4.3%
/
4.7% Better |
| Percentage of long-stay residents with a catheter inserted and left in their bladder (qm406) |
0.0%
/
1.3% Better |
| Percentage of long-stay residents with a urinary tract infection (qm407) |
0.0%
/
1.4% Better |
| Percentage of long-stay residents who have depressive symptoms (qm408) |
6.7%
/
6.3% Worse |
| Percentage of long-stay residents who were physically restrained (qm409) |
0.0%
/
0.3% Better |
| Percentage of long-stay residents experiencing one or more falls with major injury (qm410) |
4.3%
/
1.7% Worse |
| Percentage of long-stay residents assessed and appropriately given the pneumococcal vaccine (qm415) |
100.0%
/
98.4% Better |
| Percentage of long-stay residents who received an antipsychotic medication (qm419) |
2.9%
/
10.9% Better |
| Percentage of short-stay residents assessed and appropriately given the pneumococcal vaccine (qm430) |
100.0%
/
94.3% Better |
| Percentage of short-stay residents who newly received an antipsychotic medication (qm434) |
0.2%
/
1.5% Better |
| Percentage of long-stay residents whose ability to walk independently worsened (qm451) | 3.1% / NA |
| Percentage of long-stay residents who received an antianxiety or hypnotic medication (qm452) |
26.2%
/
13.6% Worse |
| Percentage of long-stay residents assessed and appropriately given the seasonal influenza vaccine (qm454) |
100.0%
/
98.3% Better |
| Percentage of short-stay residents who were assessed and appropriately given the seasonal influenza vaccine (qm472) |
97.2%
/
92.6% Better |
| Percentage of long-stay residents with pressure ulcers (qm479) | 2.0% / NA |
| Percentage of long-stay residents with new or worsened bowel or bladder incontinence (qm480) | 0.7% / NA |
Hospitals Near Crystal Cove Care Center
Quite often skilled nursing facilities and hospitals work closely together to help patients recover or manage a terminal illness. Hospitals deals with acute care while nursing homes treat patients for a longer period of time. New residents at skilled nursing homes typically come from a hospital and nursing home residents may be readmitted to a hospital if their recovery does not proceed well. (Hospital readmission rates are closely monitored by CMS.) Consequently it is important that you consider which hospitals are near a nursing home which choosing one. Below is a list of hospitals near Crystal Cove Care Center.
Crystal Cove Care Center is near several hospitals, each with its own rating based on overall performance:
| Hospital | 5-Star Overall Rating |
|---|---|
|
MEMORIAL HOSPITAL OF GARDENA 1145 W REDONDO BEACH BLVD GARDENA, CA 90247 |
1 |
|
ORANGE COUNTY GLOBAL MEDICAL CENTER 1001 NORTH TUSTIN AVENUE SANTA ANA, CA 92705 |
1 |
|
CHAPMAN GLOBAL MEDICAL CENTER 2601 E CHAPMAN AVE ORANGE, CA 92869 |
1 |
|
UCI HEALTH - LOS ALAMITOS 3751 KATELLA AVENUE LOS ALAMITOS, CA 90720 |
1 |
|
COLLEGE MEDICAL CENTER 2776 PACIFIC AVENUE LONG BEACH, CA 90806 |
1 |
|
LAC/HARBOR-UCLA MED CENTER 1000 W CARSON ST TORRANCE, CA 90502 |
1 |
|
KAISER FOUNDATION HOSPITAL - DOWNEY 9333 IMPERIAL HIGHWAY DOWNEY, CA 90242 |
2 |
|
UCI HEALTH - PLACENTIA LINDA 1301 N ROSE DRIVE PLACENTIA, CA 92870 |
2 |
|
PROVIDENCE LITTLE CO OF MARY MED CTR SAN PEDRO 1300 W 7TH ST SAN PEDRO, CA 90732 |
2 |
|
COAST PLAZA HOSPITAL 13100 STUDERBAKER ROAD NORWALK, CA 90650 |
2 |
|
GARDEN GROVE HOSPITAL & MEDICAL CENTER 12601 GARDEN GROVE BLVD GARDEN GROVE, CA 92843 |
2 |
|
UCI HEALTH - FOUNTAIN VALLEY 17100 EUCLID STREET FOUNTAIN VALLEY, CA 92708 |
2 |
|
MEMORIALCARE LONG BEACH MEDICAL CENTER 2801 ATLANTIC AVE LONG BEACH, CA 90806 |
2 |
|
CENTINELA HOSPITAL MEDICAL CENTER 555 EAST HARDY STREET INGLEWOOD, CA 90301 |
2 |
|
LAKEWOOD REGIONAL MEDICAL CENTER 3700 SOUTH ST LAKEWOOD, CA 90712 |
2 |
|
SAINT FRANCIS MEDICAL CENTER 3630 EAST IMPERIAL HIGHWAY LYNWOOD, CA 90262 |
2 |
|
PIH HEALTH DOWNEY HOSPITAL 11500 BROOKSHIRE AVENUE DOWNEY, CA 90241 |
3 |
|
AHMC ANAHEIM REGIONAL MEDICAL CENTER 1111 W LA PALMA AVENUE ANAHEIM, CA 92801 |
3 |
|
WEST ANAHEIM MEDICAL CENTER 3033 W ORANGE AVENUE ANAHEIM, CA 92804 |
3 |
|
LAC/RANCHO LOS AMIGOS NATIONAL REHABILITATION CTR 7601 EAST IMPERIAL HIGHWAY DOWNEY, CA 90242 |
3 |
Ratings History for Crystal Cove Care Center
Medical Professionals Associated with Crystal Cove Care Center
These are the doctors who are affiliated with Crystal Cove Care Center. The data is from the most recent period. Historical data is not available.
We did not find any medical professionals associated with Crystal Cove Care Center.
Local Nursing Homes
When evaluating nursing homes, it's important to consider other nearby facilities to understand the available options and make comparisons. Below is a list of nursing homes near Brookline Healthcare and Rehabilitation, including Brookline itself. This list is ranked based on each home's health inspection scores, also known as the "weighted all cycles score." Additionally, we provide the facility's 5-star overall rating for a more complete view of its performance. If a nursing home has been flagged by CMS for abuse, you'll see a special icon () next to its name.
The data is based on the dataset as of March 01, 2025.
Our Analysis
Best and Worst Nursing Homes in NEWPORT BEACH, CA
Here is our analysis of the Best Nursing Homes in NEWPORT BEACH and Worst Nursing Homes in NEWPORT BEACH so that you can make better decisions when choosing a nursing home. You should also use these lists after choosing a home to stay abreast of changes.
Ownership Details for Crystal Cove Care Center
A list of all of the registered owners for Crystal Cove Care Center. This includes direct and indirect owners and managers.
Noted Deficiencies for Crystal Cove Care Center
A list of all of the deficiencies for the facility. This includes a description, type of deficiency, incident date and when the facility reports that the incident was corrected.
Nursing Hours Analysis for Crystal Cove Care Center
How long a nurse spends with a resident can be an important factor in their recovery. This page shows the average nursing hours spent per resident for RNs, LPNs, CNAs, PTs and all licensed staff.
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